Terms and Conditions

1. Acceptance of Terms

By accessing this website, submitting an enquiry, requesting a quotation, placing an order, accepting delivery or using the supplied goods, the buyer agrees to these Terms and Conditions, subject to applicable law.

2. Company Information

This website is owned and operated by Kromb India Pvt. Ltd., a manufacturer and supplier of polypropylene PP strapping rolls and industrial packaging products based in Rajkot, Gujarat, India.

“Company”, “Seller”, “we”, “us” and “our” refer to Kromb India Pvt. Ltd. “Buyer”, “Customer”, “you” and “your” refer to the person or organisation purchasing or using our goods.

3. Website Information

Information available on this website is provided for general product, technical and business information.

Website content may not always reflect the latest price, stock availability, specification, production schedule or commercial terms.

Website information shall not be treated as a binding offer or final quotation unless confirmed by the Company in writing.

4. Product Information and Specifications

PP strap specifications may include width, thickness, length, roll weight, material grade, colour, tensile strength, elongation, winding, embossing, printing and machine compatibility.

Final product specifications shall be those stated in the accepted quotation, approved sample, order confirmation or invoice.

Minor manufacturing or commercial variations within agreed or generally accepted tolerances shall not automatically be considered a defect.

5. Enquiries and Quotations

An enquiry submitted through the website, email, telephone, WhatsApp, IndiaMART, social media or another platform does not create a confirmed order.

Quotations may depend on:

• Product specification and quantity
• Raw-material price and availability
• Production and delivery schedule
• Payment and credit terms
• Packing and transport requirements
• Applicable taxes and government levies
• The stated quotation validity period

A quotation may be revised or withdrawn after its validity period or before order acceptance if costs, availability or specifications change.

6. Orders and Order Confirmation

An order shall be treated as confirmed only after the Company accepts it through an order confirmation, proforma invoice, invoice, email, WhatsApp message or commencement of production or supply.

Buyers should provide a signed purchase order wherever possible, clearly stating:

• Product grade and material
• Width, thickness, colour and roll weight
• Quantity and packing requirement
• Machine type and application
• Printing or customization details
• Billing and delivery address
• GST and transport details
• Payment terms

The buyer is responsible for checking all product and commercial details before approving the order.

7. Prices, Taxes and Additional Charges

Prices shall be those stated in the applicable quotation, proforma invoice, order confirmation or tax invoice.

Unless specifically stated otherwise:

• Prices are Ex-Factory
• GST and applicable taxes are extra
• Packing charges may be extra
• Freight and transport charges are extra
• Transit insurance is not included
• Loading and unloading charges may be extra
• Customized printing charges may be extra

Prices shown on the website, advertisements or social media are indicative and shall not be considered final unless confirmed in writing.

8. Payment Terms

Payment shall be made on or before the due date stated in the quotation, proforma invoice, invoice or mutually accepted written terms.

Approved payment methods may include:

• Account-payee cheque
• Bank draft payable at par or at Rajkot
• RTGS or NEFT
• Any other mode approved by the Company in writing

Payment shall be made only in favour of Kromb India Pvt. Ltd. to the bank account stated on the Company’s official quotation, proforma invoice or tax invoice.

9. Payment Confirmation and Delayed Payment

The buyer must share payment details immediately after making payment, including invoice number, payment date, amount and UTR or bank reference number.

Payment shall be treated as complete only when the amount is credited to the Company’s designated bank account.

Where a credit period has been approved, it shall be calculated from the invoice date unless otherwise agreed in writing.

Interest at the rate of 24% per annum may be charged on the total overdue invoice value after completion of the approved credit period, subject to the accepted commercial terms and applicable law.

The buyer may also be liable for cheque-return charges, bank charges and reasonable collection or legal recovery expenses where permitted by law.

10. Order Cancellation and Modification

An order cannot be cancelled or modified after production, raw-material procurement, printing, customization or packing has commenced unless the Company gives prior written approval.

Where cancellation is approved, the Company may deduct or recover:

• Raw-material and production costs
• Printing or customization costs
• Packing and labour expenses
• Transport or booking charges
• Administrative and cancellation expenses

The Company may suspend or cancel an order where the buyer fails to make payment, provide required details or approve specifications.

11. Customized and Printed Goods

Goods manufactured in a customized colour, size, thickness, grade, winding, weight or printed design are made specifically for the buyer.

Customized or printed goods cannot normally be cancelled, returned or exchanged after approval or commencement of production, except where a verified manufacturing defect is established.

The buyer is responsible for approving artwork, spelling, logo, colour and printing details before production.

12. Delivery and Dispatch

Delivery and dispatch dates are estimates based on production planning, raw-material availability and transport availability.

Unless expressly guaranteed in writing, a delivery date shall not be considered an absolute commitment.

The Company may:

• Make partial deliveries
• Revise the delivery schedule where necessary
• Hold dispatch until payment is received
• Use an appropriate transporter or courier
• Recover storage or re-dispatch costs caused by buyer delay

The buyer must provide a complete delivery address, GST details, contact number and transport instructions.

13. Transfer of Risk and Transit Damage

Transfer of title and risk shall be determined by the delivery terms stated in the quotation, order confirmation or invoice.

For an Ex-Factory transaction, risk passes to the buyer when the goods are handed over at the factory to the buyer, buyer’s representative, transporter, courier or carrier.

The Company shall not be responsible for transit loss, theft, shortage, accident, wet damage or breakage after risk has passed to the buyer, except where caused by the Company’s proven fault or where otherwise required by law.

The buyer is advised to obtain transit insurance at its own cost and record visible damage or shortage on the transporter’s delivery receipt.

14. Loading, Unloading and Handling

Unless otherwise agreed in writing, the Company shall not be responsible for loading, unloading, handling, labour, detention or demurrage charges after the goods have been dispatched from the factory.

The buyer must arrange suitable unloading facilities, equipment and labour at the delivery location.

15. Inspection, Acceptance, Complaints and Returns

The buyer must inspect the goods promptly after delivery for quantity, package condition, product identity and visible damage.

Any complaint regarding quantity, quality, specification or manufacturing defect must be submitted in writing within 15 days from the date of delivery.

The complaint should include:

• Invoice number and date
• Product and specification details
• Batch or roll identification
• Quantity affected
• Clear photographs and videos
• Machine type and settings
• Description of the problem
• Unused product sample where requested

The buyer should stop using the affected goods and preserve sufficient samples until the Company completes its investigation.

No goods may be returned without prior written authorisation. A valid complaint may be resolved by replacement, credit adjustment or another suitable remedy after technical verification.

16. Product Selection and Machine Compatibility

The buyer is responsible for communicating the correct machine type, package weight, tension requirement, sealing method, application and storage conditions.

The buyer should conduct a sample trial before placing a bulk order, especially for:

• New or modified machines
• High-speed automatic lines
• Heavy or unusual packages
• Customized sizes or thicknesses
• Printed or special-colour straps

The Company shall not be responsible for problems caused by incorrect machine settings, worn machine parts, improper sealing, unsuitable storage, excessive tension or misuse.

17. Third-Party Collection and Delivery

Goods shall not be released or delivered to any third person claiming to act on behalf of the Company or the buyer without prior written authorisation.

Where the buyer requests delivery to a third party, branch, warehouse or job worker, the buyer remains responsible for payment and the accuracy of those instructions.

18. Tax Declarations and Buyer Documents

The buyer must provide correct GST details, declarations, permits, exemption certificates, e-way bill information and other documents required for the transaction.

If the Company becomes liable to pay any additional tax, duty, interest, penalty or expense due to the buyer’s incorrect information or failure to provide a required document, the buyer shall reimburse the Company to the extent legally recoverable.

19. Intellectual Property

The Kromb India name, logo, website design, product photographs, catalogues, videos, technical content and marketing materials are owned by or licensed to Kromb India Pvt. Ltd.

These materials may not be copied, modified, reproduced, distributed or commercially used without prior written permission.

Use of the Company name or logo must not falsely suggest an agency, dealership, partnership or authorised association.

20. Warranty and Limitation of Liability

The Company aims to manufacture and supply goods according to the accepted specifications and reasonable manufacturing standards.

Subject to applicable law, the Company shall not be liable for indirect or consequential losses including loss of profit, production interruption, business loss, machine downtime or third-party penalties caused by improper selection, storage, handling or use.

Nothing in these terms excludes any liability that cannot legally be excluded.

21. Force Majeure

The Company shall not be responsible for delay or failure caused by events beyond its reasonable control, including:

• Flood, fire or natural disaster
• War, riot or civil disturbance
• Government restriction
• Transport strike or logistics disruption
• Power failure or major machine breakdown
• Raw-material shortage
• Epidemic or public-health restriction
• Labour dispute or industrial action

Delivery schedules may be extended during such events. The Company may suspend, modify or cancel the affected part of the order subject to applicable law.

22. Privacy and Personal Information

Personal and business information submitted through the website, email, telephone, WhatsApp or enquiry forms is handled according to our Privacy Policy.

Please read our Privacy Policy for more information.

23. Governing Law and Jurisdiction

These Terms and Conditions and all transactions with Kromb India Pvt. Ltd. shall be governed by the laws of India.

The parties should first attempt to resolve any disagreement through written communication and good-faith discussion.

Subject to applicable statutory forums and mandatory legal provisions, courts having jurisdiction at Rajkot, Gujarat shall have jurisdiction over disputes.

Nothing in this clause restricts statutory remedies available under applicable MSME legislation or other applicable laws.

24. Changes to These Terms

Kromb India Pvt. Ltd. may update these Terms and Conditions to reflect changes in products, business practices, website operations or legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

Terms applicable to an already accepted order will normally be those forming part of that transaction, unless changed by mutual written agreement or law.