At Kromb India Pvt. Ltd., we respect the privacy of our website visitors, customers, suppliers, job applicants and business contacts. We aim to handle personal information responsibly, transparently and only for legitimate business and legal purposes.
1. Introduction
Kromb India Pvt. Ltd. is a manufacturer and supplier of polypropylene PP strapping rolls and industrial packaging solutions.
This Privacy Policy describes the types of information we may collect, the purposes for which such information may be used, the circumstances in which it may be shared and the choices available to individuals regarding their information.
By using our website or voluntarily providing information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy and applicable laws.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- Our website at www.krombindia.com
- Website enquiry and contact forms
- Email and telephone communication
- WhatsApp and other messaging platforms
- Product enquiries, quotations and orders
- Customer and supplier communication
- Career applications and uploaded resumes
- Business exhibitions, events and meetings
This policy does not apply to websites, applications or services operated independently by third parties.
3. Information We May Collect
The information collected depends on how you interact with us and what information you voluntarily provide.
Contact Information
Name, company name, designation, mobile number, telephone number, email address, city, state, country and business address.
Business Enquiry Information
Product requirements, PP strap specifications, size, colour, quantity, machine type, packaging application and quotation details.
Transaction Information
Purchase orders, billing details, GST information, delivery details, payment references and related business records.
Communication Records
Messages, emails, call-related notes, complaints, feedback, support requests and correspondence with our representatives.
Career Information
Resume, employment history, education, skills, contact details and other information submitted through our career page or email.
Technical Information
IP address, browser type, device type, operating system, referring pages, pages visited and approximate usage information.
4. How We Collect Information
We may collect information through the following methods:
- When you submit an enquiry, request a quotation or complete a website form
- When you contact us through email, telephone, WhatsApp or social media
- When you purchase products or establish a business relationship with us
- When you visit our office, manufacturing facility, exhibition stall or business event
- When you submit a resume or employment application
- Automatically through website cookies, server logs and analytics tools, where enabled
- From publicly available business directories, trade portals or professional platforms where legally permitted
5. How We Use Your Information
We may use collected information for purposes including:
- Responding to product and business enquiries
- Providing product specifications, catalogues, samples, quotations and commercial information
- Processing, manufacturing, dispatching and delivering customer orders
- Communicating about order status, payments, invoices and delivery
- Providing after-sales assistance and handling complaints or quality-related concerns
- Maintaining customer, supplier, accounting, taxation and business records
- Improving our products, website and customer experience
- Protecting our website, systems, business and users from fraud, misuse or security threats
- Evaluating job applications and communicating with candidates
- Sending relevant business or product communication, subject to applicable requirements
- Complying with legal, regulatory, taxation, accounting or governmental requirements
We aim to collect and use only the information that is reasonably necessary for the relevant purpose.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance and measure the effectiveness of our content or campaigns.
Cookies may be used for:
- Remembering website preferences
- Maintaining website security and functionality
- Understanding how visitors use our website
- Measuring website traffic and page performance
- Improving content and user experience
- Measuring advertising performance, where enabled
Third-party services such as analytics, embedded videos, maps, social media features or advertising tools may also place cookies according to their own privacy practices.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
7. Sharing of Information
We do not sell or rent personal information to third parties.
We may share limited information where reasonably required with:
- Website hosting, maintenance and technical service providers
- Email, telephone, WhatsApp and communication service providers
- Analytics, CRM, ERP, accounting and business software providers
- Transporters, couriers and logistics partners for order delivery
- Payment, banking and financial service providers involved in transactions
- Auditors, accountants, consultants, insurers and legal advisers
- Government departments, courts, regulators or law enforcement authorities where legally required
- Business successors in connection with a lawful merger, restructuring, acquisition or transfer
Service providers are expected to use information only for the services they provide and to handle it with appropriate confidentiality and security.
8. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legitimate business, accounting, taxation, contractual, dispute-resolution and legal purposes.
Retention periods may vary depending on the type of information, the nature of the business relationship and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to our legal and record-keeping obligations.
9. Data Security
We use reasonable administrative, organisational and technical measures designed to protect information from unauthorised access, misuse, alteration, loss, disclosure or destruction.
These measures may include:
- Restricted access to business records
- Password-protected systems and accounts
- Secure website hosting and software updates
- Antivirus, firewall and security monitoring
- Internal confidentiality practices
- Data backups and recovery procedures
10. Your Privacy Rights and Choices
Subject to applicable law and verification of your identity, you may contact us to:
Certain requests may be restricted where retaining or processing information is necessary to complete an order, protect legal rights, maintain statutory records or comply with applicable laws.
To submit a request, email [email protected] with the subject line “Privacy Request”.
11. Marketing and Business Communication
We may send product information, quotations, catalogues, company updates, exhibition invitations or other relevant business communication based on your enquiry, consent or existing business relationship with us.
You may request that promotional communication be stopped at any time by:
- Replying to the message with an opt-out request
- Emailing us at [email protected]
- Contacting our official business telephone number
Even after opting out of promotional messages, we may continue to send necessary transactional communication relating to active enquiries, orders, invoices, payments, dispatches or legal obligations.
12. Third-Party Websites and Services
Our website may contain links to third-party websites and services, including WhatsApp, Google Maps, YouTube, Facebook, Instagram, LinkedIn and other platforms.
These third parties operate independently and may collect information according to their own privacy policies and terms. Kromb India Pvt. Ltd. is not responsible for the privacy, security, availability or content of third-party services.
We recommend reviewing the privacy policy of any external website or service before providing personal information.
13. Children’s Privacy
Our website, products and services are intended primarily for businesses and adult users. We do not knowingly request or collect personal information from children for marketing or commercial purposes.
If you believe that a child has submitted personal information to us without appropriate authorisation, please contact us so that we can review and take suitable action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies or applicable legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.
15. Privacy and Grievance Contact
For questions, corrections, consent withdrawal, deletion requests or complaints relating to this Privacy Policy or your personal information, please contact:
